Reconnect or Remove a Number

Use the Connect Account page to check status, Sync, Disable or Disconnect a number — and how to cleanly remove a number from Meta.

Check the status first#

Open Connect Account. The table lists every connected channel with its Status (Active, Connected, Disabled, Inactive), platform and last sync time. For WhatsApp, Connect WhatsApp shows each number's quality rating and messaging limit too.

Each row has buttons:

Why a number disconnects#

• Your Wably trial or plan expired and wasn't renewed
• The access permission was removed in Meta Business Suite
• The display name was changed and the number needs re-registration
• Meta restricted the account (check your email and Business Support Home)

Your WhatsApp Business Account, templates and quality rating stay on Meta's side — only the link to Wably was broken.

Reconnect#

1. Renew your plan if it expired (profile menu → Renew / Upgrade).
2. Open Connect Account and click Sync or Enable on the number.
3. If it's still disconnected, run Connect with Embed Onboarding again, choosing the same portfolio, account and number.
4. Send a test message to confirm.

Remove a number completely#

Do this only if you want to free the number for another use.

1. In Wably, click Disconnect on the number in Connect Account.
2. In Meta Business Suite → WhatsApp Manager → Phone numbers, select the number and choose Delete. Meta may require a waiting period, and pending charges are still billed.
3. Once deleted, the number can be registered on another account or back on the WhatsApp app.