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Bot Settings

Bot Settings Overview

The control panel for each connected number — chat-with-human email, no-match reply, get-started message, webhooks, business hours, shared inbox behaviour and automatic actions.

Every number or account in Wably has its own Bot Settings. Open Chatbot Manager, select the number in Bots / Accounts, then click Bot Settings at the top right.

Bot Settings — eight tabs, with Publish Changes at the top right
Bot Settings — eight tabs, with Publish Changes at the top right

The tabs at a glance#

Tab What it controls
General Chat-with-human email, no-match reply, replies while an agent uses the mobile app, and the get-started message
Webhook Send message and subscriber events to your own systems — see Webhooks & automatic actions
Business Hour Timezone, off days, working hours and what happens outside them — see Business hours
Shared Inbox Agent signature, pausing the bot and AI while an agent chats, typing indicator, session expiry
Auto Responder Add collected emails to Mailchimp, Brevo, ActiveCampaign or Mautic lists
Google Send collected subscribers to a Google Sheet
Email / SMS Automatic emails or SMS when a customer shares their email or number

Important

After changing anything here, click Publish Changes (top right) so your live bot uses the new settings.

General tab#

  • Chat with Human Email — the address notified when a customer taps Chat with Human. Set this first so nobody waits unanswered.
  • No Match Reply — switch on to reply when the bot doesn't recognise a message. A frequency limit stops the same reply repeating too often.
  • Bot Replies While Agent on Mobile App — whether the bot keeps replying while a staff member is chatting from the phone.
  • Get Started Message — switch on to greet brand-new contacts. Choose the frequency: Every Time or Once a day.

The content of the welcome and no-match replies is built under Automation → Quick Actions — see Quick actions.

Shared Inbox tab#

  • Signature message — optionally sign agent replies with their name ("— Anu from Fresh Mart").
  • Disable Bot Reply / Disable AI Agent while an agent is chatting, plus Bot / AI Agent Auto Enable Time (in minutes) to switch automation back on afterwards.
  • Typing indicator — shows "typing…" to the customer.
  • Session expiry times for input flows and chat-with-human sessions.

Tip

Once these are set, build your main menu with a keyword chatbot.

Need help? Email support@wably.in with a screenshot and your WhatsApp number — we're happy to help.