Import Subscribers

Add one subscriber, or bulk-import from a CSV file, a Google Sheet or Google Contacts from Subscriber Manager → Export/Import — with the phone number format that avoids failed imports.

The phone number format#

This trips up most imports. Numbers must include the country code, with no +, spaces, dashes or leading zero:

Add one subscriber#

1. Subscriber Manager → Export/Import → Add a Subscriber.
2. Enter the number (format above), name, and optional labels.
3. Save.

Bulk import#

Open Subscriber Manager → Export/Import → Import from CSV. The Import Subscribers window lets you import from three sources:

1. Choose where they go: select a Label and/or List for everyone being imported, and the Bot (your WhatsApp number).
2. Pick one source:
   • Upload file (CSV) — download the Sample CSV to see the expected columns.
   • Import from Google Sheet — pick a connected sheet, or click + Add Google Sheet.
   • Import from Google Contacts — pick a connected Google account.
3. Import.

Preparing a CSV#

1. Put phone numbers in the first column, plus name and any custom-field columns.
2. Format the phone column as Text before typing or pasting numbers.
3. Export as CSV (UTF-8).

After importing#

Imported contacts haven't messaged you, so there's no open chat window — your first message to them must be an approved template. Start with a small, friendly message and watch your quality rating.