Frequently Asked Questions

Quick answers to the questions Wably customers ask most — numbers, costs, verification, templates, broadcasts and support.

Can I use my existing WhatsApp number?#

Yes. If it's on the WhatsApp Business App, connect it with Coexistence and keep using the app. If it's on personal WhatsApp, back it up and delete the account there first, then connect it.

Do I need a website or GST to start?#

No. You can start without Business Verification. A website or social page helps your display name get approved, and documents like GST or Udyam are needed later to verify your business and unlock higher limits.

Why are there two bills?#

Wably charges for the software; Meta charges for certain messages. See Who charges you.

Why can't I send a normal message to a customer?#

Their 24-hour window has closed. Send an approved template — once they reply, you can chat normally again.

How many people can I broadcast to?#

It depends on your messaging limit — 250 unique customers a day to start, growing automatically to 2K, 10K, 100K and unlimited as you verify and send good-quality messages.

My template was rejected. What now?#

See why templates get rejected — it's usually variable placement, sample values or the wrong category.

Will I get the green tick?#

Only notable brands usually get it, and it's not needed to grow. See Verification explained.

Can my team use Wably on their phones?#

Yes — install Wably as an app on Android or iPhone.

How do I contact support?#

Email support@wably.in with your registered email, the WhatsApp number, and a screenshot of the issue. You can also message us on WhatsApp from wably.in.