Move from Another Provider
Bring a number that's already on another WhatsApp API provider to Wably — keep your templates and quality history by disconnecting the old partner first.
If your number is already on the WhatsApp Business Platform through another provider, you don't have to start over. Your WhatsApp Business Account belongs to you, so you can switch which software is connected to it.
Option A — Keep the same WhatsApp Business Account (recommended)#
Your templates, display name and quality rating stay intact.
- Check ownership. In Meta Business Suite → Settings → WhatsApp accounts, confirm the account is in your Business Portfolio. If it's owned by the old provider's portfolio, ask them to migrate it to you first.
- Remove the old partner. Open the WhatsApp account → Partners tab → remove the old provider. Also remove their app under Settings → Integrations → Connected apps, if listed.
- Connect to Wably with one-click signup (Connect Account → Connect WhatsApp) and select the same Business Portfolio and WhatsApp account.
- Bring in your templates: Chatbot Manager → Automation → Message Templates → Sync Templates.
Option B — Migrate the number to a new account#
Meta also supports migrating a phone number between WhatsApp Business Accounts. Approved templates may need to be recreated in the new account. Contact support@wably.in and we'll guide you through it.
Cancel your old provider's subscription only after Wably is working, and make sure they don't still own your WhatsApp Business Account — otherwise they can disconnect it later.