Use the WhatsApp Business App with Wably (Coexistence)

Keep using your existing WhatsApp Business App number on your phone while Wably adds automation — what syncs, what changes, and how to connect it through Embedded Onboarding.

Many businesses already have a WhatsApp Business App number that customers know. Coexistence lets you connect that same number to Wably without losing it from your phone.

What you get#

• Your number keeps working in the WhatsApp Business App on your phone.
• Wably can send broadcasts, run chatbots and AI agents on the same number.
• Recent chat history can be synced into Wably during setup.
• Messages you send from the phone also appear in Wably, and vice versa.

What changes#

• Some Business App features may become limited after connecting (for example, certain broadcast-list and linked-device behaviour). Meta decides these limits and they can change.
• Template and marketing messages are sent from Wably and follow Cloud API rules and pricing.
• You must keep opening the WhatsApp Business App regularly — Meta may disconnect coexistence if the app isn't used for a long period.

Requirements#

• The number is on a recent version of the WhatsApp Business App (not personal WhatsApp)
• The phone with the app is available during setup to scan or approve
• The number is not connected to another provider

Steps#

1. Update the WhatsApp Business App on your phone.
2. In Wably, open Connect Account → Connect WhatsApp → Connect with Embed Onboarding.
3. Log in with Facebook and select your Business Portfolio.
4. In Meta's pop-up, choose the option to connect your existing WhatsApp Business App and enter the number.
5. WhatsApp on your phone shows a prompt (or a QR code to scan) — approve it.
6. Choose whether to share recent chat history, then confirm.
7. Test by sending a message to the number from another phone.