AI Assistants (MCP)
MCP Troubleshooting
Fixes for common problems — the connect page rejecting a key, expired pages, messages not delivered, and choosing the right WhatsApp number.
| Problem | Fix |
|---|---|
| "Wably did not accept that key: Unauthenticated" | Copy the key again from API Developer (no spaces), or create a new key. Make sure it isn't disabled. |
| "This page expired" | The connect page is valid for 10 minutes. Start the connection again from your AI app. |
| "Unknown app" or "Invalid redirect" | Remove Wably from your AI app and add it again. |
| The app suddenly asks you to reconnect | The API key was disabled or deleted. Connect again with an active key. |
| "This account has 2 WhatsApp numbers…" | Tell the assistant which number to use, e.g. "use my +91 80782 72637 number". |
| Message "sent" but the customer didn't get it | Their 24-hour window was closed. Ask the assistant to send an approved template instead. |
| Template won't send | Map its variables first in Message Templates → Variables; carousel templates and templates with an unattached media header can't be sent from the assistant. |
| The assistant doesn't use Wably | Make sure the Wably connector is switched on in that chat, and start your prompt with "Using Wably…". |
Still stuck? Email support@wably.in with the AI app you use and a screenshot of the error.
Need help? Email support@wably.in with a screenshot and your WhatsApp number — we're happy to help.