AI Assistants (MCP)

Things to Ask

Real prompts that work with the Wably MCP server — inbox triage, lead follow-up, order updates, organising contacts and getting help.

Start prompts with "Using Wably…" the first time, so the assistant knows which tools to use.

Daily inbox#

  • "Using Wably, list my 20 most recent conversations and tell me which customers are still waiting for a reply."
  • "Read my chat with 919876543210 and draft a reply — don't send it yet."
  • "Mark the conversation with 919876543210 as resolved."

Leads & follow-up#

  • "Find contacts with the label Demo Requested and show their deal stage."
  • "Move Anu's deal to the Negotiation stage, value ₹15,000, close date next Friday."
  • "Add a note to 919876543210: called on Monday, wants a callback after 4 PM."
  • "Start the New lead nurture sequence for 919876543210."

Orders#

  • "List today's WhatsApp catalog orders and their totals."
  • "Mark order ORD-1042 as shipped and send the customer the order_shipped template."

Organising contacts#

  • "Create a label called Kozhikode and tag 919876543210 with it."
  • "Save city = Tirur and budget = 50000 on this contact."

Templates#

  • "Which of my templates are approved? Show their variables."
  • "Create a UTILITY template called appointment_reminder: Hi #LEAD_USER_FIRST_NAME#, your appointment is tomorrow at #!time!#."
  • "Is appointment_reminder approved yet?"

Help#

  • "How do I connect a number that's already on the WhatsApp Business App?"
  • "Why do templates get rejected?"

Tip

Ask the assistant to draft first and send after you confirm. It's an easy habit that prevents messages going to the wrong customer.

Need help? Email support@wably.in with a screenshot and your WhatsApp number — we're happy to help.