Business Hours
Set your timezone, off days and working hours in Bot Settings → Business Hour, and choose what the bot and AI do outside working time.
Customers message at all hours. Business Hours lets you control what happens when nobody's around — and keeps conversations from going cold.
Set it up#
- Go to Chatbot Manager → your number → Bot Settings → Business Hour.
- Choose your Timezone (for India: Asia/Kolkata).
- Tick your off days (e.g. Sunday).
- Set the start and end time for each working day.
- Choose the behaviour options below, then click Publish Changes.
Options#
| Option | What it does |
|---|---|
| Disable bot reply during business hours | Your team answers during the day; the bot only works after hours |
| Disable AI assistant during business hours | Same, for your AI agent |
| Special Bot during business off hours | Switch on and select a bot flow that runs only when you're closed — an away message or an after-hours menu |
AI agents have a related setting in AI → AI Configuration: Do Not Assign Agent in Business Off Hour, so chats aren't handed to people who aren't working.
A good after-hours flow#
Thanks for messaging Fresh Mart 🌙 We're open 9 AM – 9 PM, Mon–Sat. Leave your question here and we'll reply first thing tomorrow. For orders, tap Order now anytime.
Build it as a keyword flow, then pick it under Special Bot during business off hours.
The 24-hour customer service window keeps counting overnight. If you reply more than 24 hours after a customer's last message, you'll need a template. See Restarting conversations.